Departmental Legal Services Unit
Canada Border Services Agency
August 2011

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Table of Contents

• Statement of Assurance

• Executive Summary

• 1. Introduction

  • 1.1 Background
  • 1.2 Audit Objectives and Scope

• 2. Observations – Management Framework

  • 2.1 Governance and Strategic Direction
  • 2.2 Planning
  • 2.3 Organizing
  • 2.4 Controlling
  • 2.5 Leading and Communicating

• 3. Observations – Management of Human, Financial, and Material Resources

  • 3.1 Human Resources
  • 3.2 Material Resources
  • 3.3 Financial Resources

• 4. Observations – Information Systems and Management

  • 4.1 Information Systems
  • 4.2 Information Management

• 5. Compliance With the Official Languages Act

• 6. Observations – Risk and Legal File Management and Forecasting Demand for Legal Services

  • 6.1 Risk and Legal File Management
  • 6.2 Forecasting Demand for Legal Services

• 7. Observations – Interfaces With Other Organizations

  • 7.1 Department of Justice
  • 7.2 Client Department

• 8. Observations – Client Satisfaction

• Appendix A – Contextual Information

• Appendix B – Methodology

• Appendix C – Risk Assessment Guidelines for Audit Recommendations

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