Departmental Performance Report 2011-12
Supplementary Information Tables

User Fees Reporting

User fee

The Family Order and Agreements Enforcement Assistance (FOAEA)

Fee type

Regulatory

Fee-setting authority

FOAEA ACT

Year last modified

March 1999

Performance standards

Yes

Performance results

Results are available in “External Fees” table

2011-12 ($ thousands)

Forecast revenue	Actual revenue	Full cost
7,300	7,012	3,092

Planning Years ($ thousands)

Fiscal year	Forecast revenue	Estimated full cost
2012-13	7,000	2,653
2013-14	7,000	2,663
2014-15	7,000	2,674

Other Information

Revenues are calculated on an accrual accounting basis, while costs are calculated on an expenditure basis, making direct comparisons between the two figures difficult. On the basis of accrual accounting, the forecast and “actual” revenues are $7.012, however of this amount only $2.358M was collected and deposited into the consolidated revenue fund. As of March 31, 2012 there is an outstanding amount of $4.654M in uncollected program revenues for 2011-2012 which are reported as Accounts Receivables on the Department of Justice Financial Statements. In terms of future year anticipated costs, volume fluctuates from year to year, so the basis of the forecasts is a five year rolling average of the actual costs of delivering the FOAEA services.

User fee

The Central Divorce Proceedings

Fee type

Regulatory

Fee-setting authority

Central Divorce Proceedings Fee Order

Year last modified

May 1986

Performance standards

Yes

Performance results

Results are available in “External Fees” table

2011-12 ($ thousands)

Forecast revenue	Actual revenue	Full cost
738	642	903

Planning Years ($ thousands)

Fiscal year	Forecast revenue	Estimated full cost
2012-13	738	903
2013-14	738	903
2014-15	738	903

User fee

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee type

Other product and services

Fee-setting authority

Access to Information Act (ATIA)

Year last modified

1992

Performance standards

Yes

Performance results

Results are available in “External Fees” table

2011-12 ($ thousands)

Forecast revenue	Actual revenue	Full cost
3	2	2,117

Planning Years ($ thousands)

Fiscal year	Forecast revenue	Estimated full cost
2012-13	2	2,147
2013-14	2	2,179
2014-15	2	2,213

Other Information

Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the Department of Justice ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

User Fees Totals

2011-12 ($ thousands)

	Forecast revenue	Actual revenue	Full cost
Subtotal Regulatory	8,038	7,653	3,995
Subtotal Other Products and Services	3	2	2,117
Total	8,041	7,655	6,112

Planning Years ($ thousands)

	Fiscal year	Forecast revenue	Estimated full cost
Subtotal Regulatory	2012-13	7,738	3,556
	2013-14	7,738	3,566
	2014-15	7,738	3,577
Subtotal Other Products and Services	2012-13	2	2,147
	2013-14	2	2,179
	2014-15	2	2,213
Total	2012-13	7,740	5,703
	2013-14	7,740	5,745
	2014-15	7,740	5,790

External Fees (Policy on Service Standards for External Fees)

External Fee	Service Standard	Performance Results	Stakeholder Consultation
The Family Order and Agreements Enforcement Assistance (FOAEA)	Garnishment applications under Part II of the FOAEA Act will be in effect 35 days after receipt. The FOAEA Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/F-1.4/index.html Public enquiries are to be responded to within 48 hours.	63,238 new garnishment applications accepted within the time frame. Standard met at 100%. Increasing number of funds garnisheed. A total of 76,183 calls were received.	Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance enforcement programs, courts, and other federal government partners, indicate a high level of satisfaction with the services provided under the Family Orders and Agreements Enforcement Assistance program.
The Central Registry of Divorce Proceedings	Clearance Certificates are to be issued within 3 weeks of receipt of the application. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. Quarterly invoices and compensation reports are to be issued within 30 days.	Standard met at 100%. Standard met at 95%. Approximately 50 to 60 daily telephone enquiries. Information released in accordance with established procedures. Standard met at 100%.	Ongoing interaction and consultations with court registrars and provincial/territorial Coordinating Committee of Senior Officials-Family Justice members on service delivery mechanisms.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1	Standard met at 89.8%.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.