Department of Justice
www.justice.gc.ca
Common menu bar links
Institutional links
The Department
Newsroom
Resources
Transparency
Department of Justice Canada
Client Feedback Survey
Annex H – Response Rates by Portfolio and Department/Agency for Cycle II
| Portfolio / Department / Agency | Population | Response Rate20 | Users of Services21 | Period22 | Target Population |
|---|---|---|---|---|---|
1. Aboriginal Affairs Portfolio |
1,320 | 646 (49%) | 419 (65%) | Oct. 10 | EX minus two and above levels |
| Indian and Northern Affairs Canada | 1,320 | 646 (49%) | 419 (65%) | ||
2. Business and Regulatory Law Portfolio |
14,462 | 7,756 (54%) | 3,126 (40%) | Nov. 09 – Feb. 10 | EX minus two and above levels |
| Agriculture and Agri-Food Canada | 1,135 | 604 (53%) | 170 (28%) | ||
| Atlantic Canada Opportunities Agency | 288 | 127 (44%) | 41 (32%) | ||
| Canadian Environmental Assessment Agency | 39 | 31 (79%) | 28 (90%) | ||
| Canadian Food Inspection Agency | 598 | 378 (63%) | 184 (49%) | ||
| Canadian Heritage | 363 | 173 (48%) | 93 (54%) | ||
| Canadian International Development Agency | 302 | 151 (50%) | 73 (48%) | ||
| Canadian Space Agency | 258 | 153 (59%) | 49 (32%) | ||
| Competition Bureau | 134 | 98 (73%) | 75 (77%) | ||
| Department of Fisheries and Oceans | 1,165 | 636 (55%) | 268 (42%) | ||
| Environment Canada | 1,441 | 714 (50%) | 205 (29%) | ||
| Foreign Affairs and International Trade | 511 | 244 (48%) | 84 (34%) | ||
| Health Canada | 1,454 | 640 (44%) | 274 (43%) | ||
| Human Resources and Skills Development Canada | 984 | 484 (49%) | 184 (38%) | ||
| Industry Canada | 964 | 550 (57%) | 230 (42%) | ||
| Infrastructure Canada | 98 | 65 (66%) | 28 (43%) | ||
| Library and Archives Canada | 12 | 8 (67%) | 4 (50%) | ||
| National Research Council | 99 | 44 (44%) | 29 (66%) | ||
| Natural Resources Canada | 1,149 | 526 (46%) | 148 (28%) | ||
| Parks Canada | 517 | 304 (59%) | 153 (50%) | ||
| Public Works and Government Services Canada | 1,369 | 846 (62%) | 321 (38%) | ||
| Quebec Region Economic Development Agency | 188 | 120 (64%) | 95 (79%) | ||
| Transport Canada | 1,041 | 628 (60%) | 296 (47%) | ||
| Veterans Affairs Canada | 353 | 232 (66%) | 94 (41%) | ||
| 3. Public Safety, Defence and Immigration Portfolio23 | 8,126 | 2,766 (34%) | 618 (22%) | Feb. 11 | EX minus two and above levels |
| Canada Border Services Agency | 261 | 122 (47%) | 50 (41%) | ||
| Canadian Security Intelligence Service | 345 | 127 (37%) | 54 (43%) | ||
| Citizenship and Immigration Canada | 339 | 138 (41%) | 78 (57%) | ||
| Communications Security Establishment Canada | 186 | 104 (56%) | 64 (62%) | ||
| Correctional Service of Canada | 282 | 115 (41%) | 46 (40%) | ||
| National Defence and the Canadian Forces | 6,426 | 2,027 (32%) | 236 (12%) | ||
| Parole Board of Canada | 38 | 23 (61%) | 16 (70%) | ||
| Public Safety Canada | 249 | 110 (44%) | 74 (67%) | ||
| 4. Tax Law Services Portfolio | 485 | 341 (70%) | 177 (52%) | May 11 | EC-01 to EC-06 |
| Canadian Revenue Agency | 485 | 341 (70%) | 177 (52%) | ||
| 5. Central Agencies Portfolio | 1,619 | 881 (54%) | 446 (51%) | Sept. 11 | EX minus two and above levels |
| Canada School of Public Service | 115 | 44 (38%) | 6 (14%) | ||
| Department of Finance Canada | 273 | 127 (47%) | 86 (68%) | ||
| Financial Consumer Agency of Canada | 13 | 9 (69%) | 9 (100%) | ||
| Financial Transactions and Reports Analysis Centre of Canada | 117 | 68 (58%) | 44 (65%) | ||
| Office of the Superintendent of Financial Institutions Canada | 348 | 218 (63%) | 80 (37%) | ||
| Public Service Commission | 175 | 115 (66%) | 60 (52%) | ||
| Treasury Board Secretariat | 578 | 300 (52%) | 161 (54%) | ||
| Total | 26,012 | 12,390 (48%) | 4,786 (39%) |
- 20 Number of respondents having completed and returned a questionnaire. Response rates are presented in brackets.
- 21 "Users of Services" represents the number and percentage of respondents who indicated having used Justice legal services at least once in the twelve months preceding the Survey. Calculation of percentage is based on the number of respondents.
- 22 Period (month and year) during which the Survey was conducted.
- 23 The Royal Canadian Mounted Police were not surveyed during Cycle II.
