Department of Justice Canada
Client Feedback Survey

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Table of Contents

• Introduction
• Section 1 - Context for the Survey Initiative
• Section 2 - Performance Against Service Standards
• Section 3 - Other Findings of Interest
• Conclusion
• Annex A - Methodology
• Annex B - Comparison of Cycle I and II Results
• Annex C - Client Feedback: Legal Advisory Services
• Annex D - Client Feedback: Litigation Services
• Annex E - Client Feedback: Legislative Drafting Services
• Annex F - Client Feedback: Regulatory Drafting Services
• Annex G - Profile of Service Users for Cycle II
• Annex H - Response Rates by Portfolio and Department / Agency for Cycle II

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