Service Standards

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

Acknowledgement

Our goal is to acknowledge receipt of your proposal within 7 calendar days of receiving your funding request.

Funding Decision

Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.

PaymentFootnote *

Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your proposal helps prevent unnecessary delays.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pg-dgp@justice.gc.ca.

We look forward to hearing from you.

Report on Service Standard Results

For the period of April 1, 2016 to March 31, 2017
Service Standard Our GoalFootnote *** Results for 2016-2017
(Percentage of time that the service goal is met)
Acknowledgement To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application 95%
Funding Decision To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application 94%
Processing PaymentsFootnote ** To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. 88%

 

Individual Program Results for the period of April 1, 2016 to March 31, 2017
Funding Program Name Acknowledgement Service Standard Results  Funding Decision Service Standard Results  Processing Payments Service Standard Results
Discretionary Programs:
Access to Justice in Both Official Languages Support Fund 96% 100% 100%
Canadian Family Justice Fund 93% 100% 100%
Indigenous  Courtwork Program 83% 100% 100%
Indigenous Justice Program 93% 84% 97%
Intensive Rehabilitative Custody and Supervision Program 85% 100% 100%
Integrated Market Enforcement Teams Reserve Fund - - -
Justice Partnership and Innovation Program 85% 97% 100%
Victims Fund 98% 96% 85%
Youth Justice Fund 92% 86% 100%
Non-Discretionary Programs Footnote ****
Access to Justice Services to the Territories     100%
Contraventions Act Fund   100%
Drug Treatment Court Funding Program     100%
Legal Aid Program     63%
Special Advocates Funding Program     100%
State-Funded Counsel Funding     72%
Youth Justice Services Funding Program     100%
Departmental Results 95% 94% 88%
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