Mothers made the following comments with respect to the focussed intervention:

• "social worker was great, helped work out issues quickly";
• "social worker was thorough";
• "wish I knew about these services earlier";
• "a deep appreciation of your service";
• "report was minimal about the facts";
• "really good job";
• "recommendations acted as a catalyst for communication" and
• "did not spend enough time."

Mothers made the following comments with respect to the traditional intervention:

• "process took much longer than it should have";
• "system should follow-up on the progress of children";
• "the judge prolongs things";
• "social worker was a keen observer";
• "report was accurate" and
• "because of third party involvement things were well documented."

Fathers made the following comments with respect to the focussed intervention:

• "feel that access was determined without proper investigation";
• "wish there were continual communications with Office of the Children's Lawyer for unresolved issues";
• "social worker should have listened to audiotapes";
• "social worker did thorough job" and
• "nice to have an organization that looks at both sides of story, but want follow-up."

Fathers made the following comments with respect to the traditional intervention:

• "felt isolated from the process";
• "very happy with the service";
• "too many decisions were allowed by a 9-year-old";
• "forms were negative (CBCL)";
• "too much focus on me";
• "disappointed with report" and "feel that this service was not really needed."