Service Standards

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

1. Acknowledgement
   Our goal is to acknowledge receipt of your proposal within 7 calendar days of receiving your funding request.
2. Funding Decision
   Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.
3. Payment*
   Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your proposal helps prevent unnecessary delays.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pg-dgp@justice.gc.ca.

We look forward to hearing from you.

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* Note: this Standard only measures time for processes that are within departmental control; hence, time required to issue cheques (a function not performed by Justice), or mailing time required by Canada Post is not included.