Need help using the Victim Services Directory?

The Victim Services Directory help page is designed to help you perform two key functions: search the directory and add to the directory.

Frequently Asked Questions (FAQs)

What is the Victim Services Directory?
The Victim Services Directory is a web-enabled, online directory sponsored and administered by the Policy Centre for Victim Issues at the Department of Justice Canada. The directory is designed to help service providers and individuals locate crime victim services throughout Canada.

Are there any rules for posting contact information?
Yes. Please read the directory's Content Criteria for content requirements.

I want my agency to be added to the Directory.  How do I do this?
You may submit your information electronically. Select the Add, Edit, or Delete a Service button on the left navigation bar. Select the Add option. Fill in the form and press submit. Forms also may be printed and faxed or mailed in. The service standard for the addition of new records is 20 working days from receipt of the request.

I need to update my agency’s information. How do I do this?
You may request an update to your record online.  Select the Add, Edit, or Delete a Service button on the left navigation bar. Select the Change option, fill in the form and press submit. Forms also may be printed and faxed or mailed in. The service standard for edits to an existing record is 15 working days from receipt of the request.

I would like my agency to be removed from the Directory. How do I do this?
You may have your agency removed from the Directory by selecting the Add, Edit or Delete a Service button on the left navigation bar.  Select the Delete option, fill in the form and press submit. The service standard for deletion of a record is 15 working days from receipt of the request.

Can I prevent my agency's street address from being listed?
Yes. If your agency offers services to victims of domestic violence or trafficking in persons or has other confidentiality concerns, you may enter a post office box number in the street address field when you add your agency.

Why was my submission declined?
All contact information is screened before being uploaded to the directory. PCVI reserves the right to decline any submission. See Content Criteria for further information about criteria for inclusion in the directory.

Search Help

Multiple Search Topics
You can select multiple services, types of agencies, and types of victimization for your search by holding down the control key (Windows) or the command key (Mac) as you click on listings in a category.

Category Search Options
If you are searching for a victim service or type of victimization that is not listed, please consult the Glossary for a definition of terms to help target your search. Remember that you can always opt for the "All" option within one or all of the search categories.

Alternative Formats and Plug-ins

Information throughout the Policy Centre for Victim Issues Web site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Word Processing Software

• PDF - They may also be available as Portable Document Format. To view these files you will need Adobe Acrobat Reader. If the Adobe download site is not accessible to you, you can download Acrobat Reader from an accessible page. You can also visit the Adobe site for online conversion tools for PDF documents.
• DOC/RTF - Some files are available in Microsoft Word or Rich Text formats. To view these files you will need Microsoft Word Reader.
• XLS - To read a spreadsheet in Microsoft Excel format, you will need the Microsoft Excel Viewer.
• PPT - Presentations are available in Microsoft PowerPoint format. To view these files you will need PowerPoint Presentation Viewer.