Department of Justice Canada Client Feedback Survey

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Annex H – Response Rates by Portfolio and Department/Agency for Cycle II

Portfolio / Department / Agency Population Response RateTable note 20 Users of ServicesTable note 21 PeriodTable note 22 Target Population

1. Aboriginal Affairs Portfolio

1,320 646 (49%) 419 (65%) Oct. 10 EX minus two and above levels
Indian and Northern Affairs Canada 1,320 646 (49%) 419 (65%)    

2. Business and Regulatory Law Portfolio

14,462 7,756 (54%) 3,126 (40%) Nov. 09 – Feb. 10 EX minus two and above levels
Agriculture and Agri-Food Canada 1,135 604 (53%) 170 (28%)    
Atlantic Canada Opportunities Agency 288 127 (44%) 41 (32%)    
Canadian Environmental Assessment Agency 39 31 (79%) 28 (90%)    
Canadian Food Inspection Agency 598 378 (63%) 184 (49%)    
Canadian Heritage 363 173 (48%) 93 (54%)    
Canadian International Development Agency 302 151 (50%) 73 (48%)    
Canadian Space Agency 258 153 (59%) 49 (32%)    
Competition Bureau 134 98 (73%) 75 (77%)    
Department of Fisheries and Oceans 1,165 636 (55%) 268 (42%)    
Environment Canada 1,441 714 (50%) 205 (29%)    
Foreign Affairs and International Trade 511 244 (48%) 84 (34%)    
Health Canada 1,454 640 (44%) 274 (43%)    
Human Resources and Skills Development Canada 984 484 (49%) 184 (38%)    
Industry Canada 964 550 (57%) 230 (42%)    
Infrastructure Canada 98 65 (66%) 28 (43%)    
Library and Archives Canada 12 8 (67%) 4 (50%)    
National Research Council 99 44 (44%) 29 (66%)    
Natural Resources Canada 1,149 526 (46%) 148 (28%)    
Parks Canada 517 304 (59%) 153 (50%)    
Public Works and Government Services Canada 1,369 846 (62%) 321 (38%)    
Quebec Region Economic Development Agency 188 120 (64%) 95 (79%)    
Transport Canada 1,041 628 (60%) 296 (47%)    
Veterans Affairs Canada 353 232 (66%) 94 (41%)    
3. Public Safety, Defence and Immigration PortfolioTable note 23 8,126 2,766 (34%) 618 (22%) Feb. 11 EX minus two and above levels
Canada Border Services Agency 261 122 (47%) 50 (41%)    
Canadian Security Intelligence Service 345 127 (37%) 54 (43%)    
Citizenship and Immigration Canada 339 138 (41%) 78 (57%)    
Communications Security Establishment Canada 186 104 (56%) 64 (62%)    
Correctional Service of Canada 282 115 (41%) 46 (40%)    
National Defence and the Canadian Forces 6,426 2,027 (32%) 236 (12%)    
Parole Board of Canada 38 23 (61%) 16 (70%)    
Public Safety Canada 249 110 (44%) 74 (67%)    
4. Tax Law Services Portfolio 485 341 (70%) 177 (52%) May 11 EC-01 to EC-06
Canadian Revenue Agency 485 341 (70%) 177 (52%)    
5. Central Agencies Portfolio 1,619 881 (54%) 446 (51%) Sept. 11 EX minus two and above levels
Canada School of Public Service 115 44 (38%) 6 (14%)    
Department of Finance Canada 273 127 (47%) 86 (68%)    
Financial Consumer Agency of Canada 13 9 (69%) 9 (100%)    
Financial Transactions and Reports Analysis Centre of Canada 117 68 (58%) 44 (65%)    
Office of the Superintendent of Financial Institutions Canada 348 218 (63%) 80 (37%)    
Public Service Commission 175 115 (66%) 60 (52%)    
Treasury Board Secretariat 578 300 (52%) 161 (54%)    
Total 26,012 12,390 (48%) 4,786 (39%)    
Table note 20

Number of respondents having completed and returned a questionnaire. Response rates are presented in brackets.

Return to table note 20 referrer

Table note 21

"Users of Services" represents the number and percentage of respondents who indicated having used Justice legal services at least once in the twelve months preceding the Survey. Calculation of percentage is based on the number of respondents.

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Table note 22

Period (month and year) during which the Survey was conducted.

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Table note 23

The Royal Canadian Mounted Police were not surveyed during Cycle II.

Return to table note 23 referrer

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