Acknowledgements

We are grateful to the Social Security Tribunal (SST) users who shared their stories with us. Thank you for taking the time to speak with us, trusting us with your stories and sharing your experiences for the benefit of the study to improve administrative justice systems. We also wish to thank the navigators whom we interviewed and the government officials who were interviewed and provided documentary information.

We thank the SST and especially its Chairperson, Paul Aterman, for their interest in having this evaluative study done and for their openness and cooperation. We are also grateful to the members of the Administrative Tribunals Support Service of Canada and the evaluation team of the Secretariat to the Social Security Tribunal of Canada led by Glenn Ng for their tremendous support and assistance with recruitment.

Thanks to our research assistants, students at Université Laval and the University of Windsor, Faculty of Law (Windsor Law): Marianne Vigneault, Lucia Chiara Limanni, and Samantha Rouble who formed the immediate research team, as well as Windsor Law student research assistants of the extended team, Dalal Hijjh and Nadia Shivratan.

And finally, we are grateful for the generous support from the Department of Justice Canada, The Law, Disability & Social Change Project (Windsor Law) and the Centre for Policy Analysis (Centre d’analyse de politiques publiques, CAPP) at Université Laval.



This report is a summary of the longer report, Examining the Social Security Tribunal’s Navigator Service: Access to Administrative Justice for Marginalized Communities published on the University of Windsor website at https://scholar.uwindsor.ca/lawpub/133/