Informal Conflict Management System Evaluation

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APPENDIX A: Questionnaires and Interview Guides

DOJ EMPLOYEES

X Company has been engaged by the Department of Justice (DOJ) Evaluation Division to conduct a national evaluation of the Informal Conflict Management System (ICMS) within the Office for Integrity and Conflict Management in the Workplace (OICMW).

An important source of information to support this evaluation is a survey of Justice employees regarding their level of knowledge about the ICMS.  More specifically, the purpose of the survey is to understand the extent to which employees are familiar with the ICMS and its services. Your participation in this survey will help guide the future development of ICMS services.

Your participation in this survey is voluntary and anonymous.  You may withdraw at any time. The survey should take approximately 15-20 minutes to complete. Please note that any information collected in this survey will be held confidential and will be reported only in summary form with the responses of other interviewed representatives.  No attempt will be made to identify individuals.

We appreciate the time you take to complete this survey. Be assured that this information will be used to strengthen the capacity of the DOJ to be a “conflict-confident” organization.

Should you have any concerns or questions about the survey, please feel free to contact: xxxx

A.  DEALING WITH CONFLICT IN THE WORKPLACE

• 1. Have you ever encountered conflict in your workplace since 2006?

  • Yes
  • No
  • Don’t know

  (If no, skip to section B)

• 2. (If yes) What was the nature of the conflict you encountered? (Check all that apply?)

  • Interpersonal conflict (team conflict, interpersonal)
  • Human Resources (performance appraisal, training, classification, career opportunity)
  • Management practices (working conditions, duty to accommodate, abuse of authority, management leadership)
  • Discrimination
  • Harassment
  • Other (please specify )

• 3. Did you attempt to deal with the conflict?

  • Yes
  • No
  • Don’t know

• 3a. (If no) Why is that? (If no, skip to section B)

• 4. (If yes) In attempting to deal with the conflict, did you receive any assistance from:

  • Your union
  • Office for Integrity and Conflict Management in the Workplace (OICMW)
  • HR Labour Relations
  • Friend(s)
  • Your manager
  • The Employee Assistance Program
  • Other (please specify )

• 4a.  (if received assistance from the ICMS) What type of service did you receive from the OICMW in relation to the ICMS services (check all that apply)?

  • Discussion
  • Coaching
  • Negotiation
  • Mediation
  • Facilitation
  • Group Intervention
  • Workplace assessment
  • Other (please specify )

• 5. On a scale of 1 to 5, where 1 is not at all useful, 3 is somewhat useful and 5 is very useful, how useful was the assistance you received from these sources in helping you to resolve or manage your conflict?

  Not at all useful		Somewhat		Very useful
  1	2	3	4	5	N/A

• 5a. Why is that?

B. FAMILIARITY AND THE USE OF SERVICES

• 1. On a scale of 1 to 5, where 1 is not at all familiar, 3 is somewhat familiar and 5 is very familiar, how familiar are you with the ICMS?

  Not at all familiar		Somewhat		Very familiar
  1	2	3	4	5	N/A

  Comments:
  
  (If not at all familiar, skip to section D)

• 1a. How did you become aware of the ICMS (check all that apply)?
  

  • Saw program materials, brochure or website
  • Through a manager
  • Through the union
  • Through a co-worker
  • Through HR (labour relations, Professional Development Directorate)
  • Referred by an ICMS representative
  • Attended an awareness/training seminar or program focused on the ICMS
  • Employee Assistance Program
  • Other (please specify )

• 2. Have you:

  • Attended a one to two-hour awareness seminar on the ICMS?
    • Yes
    • No
    • Don't know
  • Attended a one to two-day training session on developing skills and knowledge in conflict management put on by the ICMS?
    • Yes
    • No
    • Don't know
  • Received advisory services from the ICMS?
    • Yes
    • No
    • Don't know
  • Received a referral to other resources from the ICMS?
    • Yes
    • No
    • Don't know

  (If you haven't received services or participated in any awareness sessions or training, skip to section C)

• 3. On a scale of 1 to 5, where 1 is not at all satisfied, 3 is somewhat satisfied and 5 is very satisfied, how satisfied are you in your experience with the ICMS?

  Not at all satisfied		Somewhat		Very satisfied
  1	2	3	4	5	N/A

• 3a. Why is that?

• 4. What information and assistance was particularly useful to you?

• 5. How could the information and assistance provided be improved?

• 6. On a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is a major need, how much of a need do you think there is for the ICMS in DOJ?

  No need at all		Somewhat of a need		Major need
  1	2	3	4	5	N/A

• 6a. Why is that?

• 7. On a scale of 1 to 5 where 1 is no impact at all, 3 is somewhat of an impact, and 5 is a major impact, what impact did the information or assistance provided by the ICMS have in terms of:

  a.Increasing your general awareness and knowledge with respect to conflict management?

  Rating of Impact

  Not impact at all		Somewhat		Major impact
  1	2	3	4	5	N/A

  
  

  b. Better preparing you to manage conflict in the workplace?

  Rating of Impact

  Not impact at alle		Somewhat		Major impact
  1	2	3	4	5	N/A

  
  

  c. Major impact

  Rating of Impact

  Not impact at all		Somewhat		Major impact
  1	2	3	4	5	N/A

  
  

  d. Educating you on where to go for assistance?

  Rating of Impact

  Not impact at all		Somewhat		Major impact
  1	2	3	4	5	N/A

  
  

• 8. What other impacts (positive or negative) did the information or services have?

C.  ALTERNATIVES

• 1. We are trying to establish how the ICMS is perceived by Department of Justice employees. On a scale of 1 to 5, where 1 is not at all, 3 is somewhat and 5 is strongly:

  To what extent would you agree that the ICMS services are:

  a. Accessible?

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  

  b. Neutral and impartial? (for example, the program is not viewed as aligned with or supporting any side or position such as management, unions etc.)

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  

  c. Confidential?

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  

  d. Flexible in the services they provide?

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  

  e. Prohibitive of retaliation or reprisal? (e.g. does not support any form of intimidation, retaliation, or harassment used against an employee for making a complaint)

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  

  f. Respectful of collective agreements, statutory and workplace rights?

  Rating of Impact

  Not at all		Somewhat agree		Strongly agree
  1	2	3	4	5	N/A

  
  
• 2. In the future, if you are attempting to deal with a conflict in the workplace, how likely is it that you will use the ICMS services of the OICMW?
  • Not at all likely
  • Not very likely
  • Somewhat likely
  • Very likely
  • Definitely would
• 2a. Why is that?

D.  DESCRIPTION OF THE RESPONDENT

• 1. Where do you work?
  • Region (Please specify )
  • HQ
  • DLSU
• 2. What is your job classification?
  • Administration and Foreign Service
  • Technical
  • Operational
  • Administrative Support
  • Executive
  • Scientific and Professional
  • LA
  • Other (Please specify )
• 3. Are you in management?
  • Yes
  • No
  • Other
• 4. Are you:
  • Female
  • Male
• 5. Are you:
  • A member of a visible minority group?
  • An Aboriginal person?
  • A person with a disability?

THANK YOU FOR YOUR PARTICIPATION

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